Posted Sep 06, 2023 159 views
We are currently seeking a dedicated and proficient Customer Support Representative to join our dynamic Call Center team. In this pivotal role, you will be responsible for delivering unparalleled customer service and technical support to our esteemed clientele, both via telephone and email channels. The ideal candidate must possess an exceptional command of the English language, coupled with finely honed problem-solving abilities. Adept at multitasking and skilled in prioritization, you will adeptly address customer inquiries and concerns in a timely and efficient manner, consistently achieving and surpassing our stringent customer satisfaction metrics and objectives.
Additionally, your role will encompass the troubleshooting and resolution of technical issues, with the capability to escalate complex matters to team members for further assistance. The meticulous documentation and meticulous tracking of customer interactions and issues, in strict accordance with company policies, are vital aspects of this role.
As a token of our appreciation for your exceptional performance, we offer a competitive salary package, which will be disclosed during the interview process. In addition, you will have the opportunity to earn monthly performance-based bonuses and enjoy performance-driven increments to your base salary. Join us in this exciting journey where excellence is not just rewarded, but celebrated. If you possess these skills and are prepared to thrive in a collaborative team environment, we invite you to apply and embark on a fulfilling career with us.
Job Duties & Responsibilities:
1. Provide excellent customer service and technical support to clients and customers via phone, and email. (Necessary)
2. Respond to customer inquiries and issues in a timely and efficient manner
3. Troubleshoot and resolve technical issues with the services.
4. Escalate complex issues to the appropriate department or team member for further assistance
5. Document and track customer interactions and issues as per company policies
6. Gather customer feedback and provide suggestions for improvements to products and services
7. Participate in ongoing training and development to stay informed about new products and services
8. Collaborate with within the company to ensure a seamless customer experience
9. Meet and exceed customer satisfaction metrics and goals
Required Skills:
- Strong customer service and technical support skills.
- Excellent English Communication (Necessary) and problem-solving skills.
- Strong ability to multitask and prioritize.
- Ability to work effectively in a team-oriented environment.
Salary + Benefits:
- Salary (As per the Interview).
- Monthly Performance based Bonus.
- Performance-based Increments on Salary.
Skills
Job Details
Let's Work
At Let's Work, we're not just a Call Center Company; we're a team of dedicated professionals who take pride in delivering exceptional service and building lasting careers. If you're seeking a rewarding job opportunity, your search ends here. We set the gold standard for professionalism. Our team is driven, dedicated, and highly skilled, ensuring top-notch service delivery. We don't just work hard; we work smart. Our dedication to excellence has earned us a reputation as a leader in the industry. Your work environment matters. We provide a comfortable and inspiring workspace where you can thrive and reach your full potential. We value your hard work. In addition to competitive fixed salaries, we offer attractive bonuses that reflect our appreciation for your dedication. At Let's Work, we're committed to your growth. We invest in ongoing training and development to enhance your skills and keep you at the forefront of industry trends. We're more than just colleagues; we're a community of good-hearted individuals who support and uplift one another. Join us, and you'll find a second family here. If you're ready to embark on a fulfilling career journey with Let's Work, we welcome you to be a part of our team. Discover new opportunities, advance your skills, and build a brighter future together.
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