Customer Service Representative

Just Repair

Multiple Cities, Pakistan

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Posted 10 hours ago 226 views Report Job

PKR. 15,000 - 45,000/Month

Required Skills:

Communication Skills:
- Exceptional written communication to handle WhatsApp conversations effectively.
- Ability to convey information clearly and persuasively to convert leads into customers.
Sales Skills:
- Lead conversion expertise with a focus on upselling and cross-selling.
- Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).
Customer Service Skills:
- Strong problem-solving abilities to address customer complaints promptly and professionally.
- Empathy and patience to ensure excellent customer satisfaction.
Organizational Skills:
- Ability to manage multiple leads and customer interactions simultaneously.
- Skilled in maintaining and updating a structured sales pipeline.
Technical Skills:
- Basic knowledge of creating and managing quotations and invoices.
- Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.
Marketing Skills:
- Familiarity with WhatsApp marketing and campaign management.
- Creativity to craft engaging messages for marketing campaigns.
Time Management:
- Ability to prioritize tasks efficiently in a remote work environment.
- Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.
Independence and Initiative:
- Self-motivated and capable of working independently with minimal supervision.
- Proactive in identifying opportunities for lead conversion and process improvement.
Tech Savvy:
- Comfortable using messaging platforms like WhatsApp for business communication.
- Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).