Posted Aug 31, 2023 10208 views
The role of Technical Support Executive - IT Operations in IT company is of utmost importance. The Technical Support Executive - IT Operations is responsible for the day-to-day operations of the company's IT infrastructure. This includes managing IT trouble tickets, monitoring servers, and ensuring that the company's websites are up-to-date and secure. The IT Operations Executive will also work with the development team to ensure that new features and updates are implemented in a timely and efficient manner.
The job responsibilities of Technical Support Executive - IT Operations are following and can be changed according to business requirement and changing business needs.
- To monitor server regularly and proactively resolving and anticipating the issues.
- To ensure that daily, weekly and monthly backups of all servers is running smoothly and regularly according to business needs and requirements.
- Maintaining regular off-site backup of servers.
- Monitor company and clients websites and take necessary action if the websites in vulnerable or requires an update.
- Keeping an eye on WHMCS and swiftly taking actions and resolving the issues faced by clients in using company product/services.
- To regularly check transactions and ensure that required services have been provided against the paid invoices and are working as per client’s expectation.
- Monitor company’s incoming and outgoing email to highlight and resolve the issues related to email delivery or receipts.
- Ensure that images and re-direction links are working on IT company websites and resolve 404 errors.
- Extract and provide scheduled website maintenance reports.
- Perform all activities related to server administration.
- Monitor ABTXT services are up and running.
- Fix Google indexing issues of IT company and clients websites.
- To make technical guides for training purposes and verifying already created guidelines to identify changes.
Skills and Experience
- Must have a strong understanding of IT infrastructure, including servers, networks, and applications and must also be able to effectively manage and troubleshoot IT systems.
- Must be able to quickly identify and resolve problems with IT systems and be able to think critically and come up with creative solutions to problems.
- Effective communicator for both technical and non-technical audience to explain complex technical concepts in a clear and concise way.
- Able to work effectively with other departments within the company, such as development, sales, and marketing.
- At least 2 years of experience as an IT Operations Executive in Information Technology industry.
- At least having bachelor’s degree from a recognized university, preferably BS IT, MIT.
Competencies
- Cloud computing
- Virtualization
- Network security
- Application security
- Systems administration
- Database administration
- DevOps
- IT service management
- Business continuity planning
- Disaster recovery planning
- Capacity planning
- Performance monitoring
Skills
Job Details
IT Company
IT Company, Leading information technology services and solutions provider in Australia, provides a range of customer-centric services working best for your online business.
What is your Competitive Advantage?
Similar Job Titles
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
