Infrafusion is a leading provider of Business Process Outsourcing(BPO) services. We are dedicated to providing exceptional customer service and support to our clients. As we continue to grow, we are seeking talented individuals to join our team.

 Position Overview:

We are currently seeking an on-site Call Center Representative Intern to join our customer service team. The ideal candidate will be responsible for handling inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing outstanding support.

Responsibilities:

  • Answer incoming calls promptly and professionally

  • Provide information about products/services, pricing, and availability

  • Assist customers with placing orders, processing payments, and resolving product-related issues

  • Handle customer complaints and escalate complex issues to the appropriate department

  • Maintain accurate records of customer interactions and transactions

  • Follow company policies and procedures to ensure customer satisfaction

  • Collaborate with team members to achieve team goals and objectives

Qualifications:

  • High school diploma or equivalent

  • Excellent English-speaking skills; native-like proficiency is preferred

  • Previous experience in a customer service or call center role preferred

  • Excellent communication skills, both verbal and written

  • Strong problem-solving and decision-making abilities

  • Ability to multitask and work efficiently in a fast-paced environment

  • Proficiency in using computers and navigating software applications

  • Flexibility to work various shifts, including evenings, weekends, and holidays

Benefits:

  • Market Competitive salary

  • Opportunities for career advancement and professional development

  • Friendly and supportive work environment

  • Reward-based benefit system. 

Job Details

Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
P.E.C.H.S, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Intern/Student
Minimum Experience:
Fresh
Apply Before:
May 30, 2024
Posting Date:
Apr 29, 2024

Infra Fusion Pvt Ltd

· 11-50 employees - Karachi

.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Customer Service Representative

Systems Ltd, Lahore, Pakistan
Posted Oct 28, 2024

Customer Service Representative

MKT Sharks, Lahore, Pakistan
Posted Oct 29, 2024

Customer Service Representative

Myco Experts, Faisalabad, Pakistan
Posted Oct 25, 2024
View All
I found a job on Rozee!