Client Service Manager

iCATCH

Posted Aug 20, 2024 409 views Report Job

PKR. 50,000 - 60,000/Month

Interact with clients and build relationships with them while ensuring their needs are being met.
Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience.
Mastermind creative ways to deliver an exceptional client experience.
Develop and oversee the implementation of client service protocols.
Resolve complex client problems or disputes in a professional manner.
Coach and support team members to help them meet departmental goals.
Keep records and documentation of client interactions for training purposes.
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.
Proven experience in a leadership role is required.
Excellent communication skills and the ability to anticipate the needs of customers.
Must demonstrate strong analytical thinking skills.
Should possess strong problem solving skills and the ability to make sound judgement calls.
Superior organizational and time management skills.
Knowledge of customer service programs and databases.

Skills

Fluent in English Communication Skills Client Coordination Manage Client Relationships Data Management MS Excel Funds Management Client Followup

Job Details

Industry:

Advertising / PR

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gulberg 3, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Masters

Career Level:

Experienced Professional

Minimum Experience:

4 Years

Apply Before:

Sep 21, 2024

Posting Date:

Aug 20, 2024

iCATCH

Advertising / PR · 51-100 employees - Lahore

ICATCH is a DIGITAL PRINTING AND Retail Solution Company. Providing total System from Survey, Fabrication, Woodwork, Digital Printing and Installation. We are committed to providing our clients with the best services and offering them the best Quality Products at a Competitive Price.