Posted Sep 04, 2024 937 views Report Job
PKR. 80,000 - 80,000/Month
Objectives
- Offering assistance to The Company clients and offering solutions to their problems to ensure increased retention and a high level of customer satisfaction.
- Reduce customer churn by offering a high level of support through proficient product knowledge and quick support through Intercom or demos.
- Funneling user voice to the product team using our community feedback page and Intercom tools.
- Take scheduled Zoom calls to offer assistance over screen share.
- Upsell to existing customers or find new leads and close sales.
- Identify and execute new strategies to boost MRR.
Daily Responsibilities:
- Handling Intercom chats
- Taking demo calls
- Creating bug reports
- Creating feature requests.
- Maintaining reporting sheets of daily activities.
- Clearing Compliance reviews.
- Keeping track of Churn and finding new ways to reduce that churn.
Monthly Responsibilities:
- Review Bugs reported and check their current status.
- Update the Feature Requests and where they stand in terms of implementation.
- Review monthly performance as per manager.
- Offer ideas on how to improve the overall customer experience.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
Required Skills and Qualifications:
- A bachelors degree in a relevant field and at-least 1 year exp. in a similar role.
- Strong verbal and written communication
- Strong drive to learn new tools and technologies.
- Curiosity to identify and resolve issues.
- Attention to detail.
- Analytical and process-oriented mindset
- Comfortable collaborating across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
Nice to Have:
- Familiarity with any CRM.
- Proficient in writing formal messages
- Familiarity with E-commerce platforms and SaaS-based businesses.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Oct 05, 2024
Posting Date:
Sep 04, 2024
HR WAYS (PRIVATE) LIMITED
Recruitment / Employment Firms · 1-10 employees - Islamabad, Karachi, Lahore
HR WAYS (PRIVATE) LIMITED
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
