Posted Jun 06, 2024 243 views Report Job
PKR. 20,000 - 30,000/Month
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Introduce our delectable range of food products to potential customers over the phone
- Use your passion for food to articulate the unique flavors and benefits of our offerings.
- Take orders and process customer requests efficiently and accurately.
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Fluent in English
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 5 Years
Apply Before:
Jul 07, 2024
Posting Date:
Jun 06, 2024
Hot n Spicy
Hotel Management / Restaurants · 101-200 employees - Karachi
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