Posted Dec 14, 2023 308 views
Position Overview:
As a PHP WordPress Technical Support Specialist, you will play a pivotal role in providing top-notch customer support by promptly addressing and resolving the issues our clients encounter. Your technical proficiency will be the cornerstone of delivering effective solutions to ensure customer satisfaction.
Responsibilities:
- Swiftly troubleshoot and resolve various website-related issues faced by clients.
- Provide exceptional customer support by promptly addressing queries and concerns.
- Collaborate with clients to understand their technical challenges and offer effective solutions.
- Monitor live websites' performance and proactively identify potential issues.
- Work closely with the development team to communicate and address complex technical problems.
- Maintain clear and concise documentation of client interactions and solutions provided.
Requirements:
- Bachelor’s degree in Software Engineering, Computer Science, or Information Technology is required.
- 3 to 6 months of experience in PHP/WordPress Development.
- Proficiency in programming languages, particularly PHP.
- Strong problem-solving skills and a keen eye for detail.
- Familiarity with web technologies including HTML, JavaScript, CSS, and Bootstrap.
- Basic understanding of SQL programming, database design, and various E-commerce platforms (e.g., WooCommerce, Magento, Shopify).
- Basic experience with debugging tools and processes.
- Excellent communication abilities in both Urdu and English.
Benefits:
- Flexible work schedule to promote work-life balance.
- Paid time off for rest and rejuvenation.
- Provision for parental leave to support family priorities.
- Professional development assistance to foster continuous learning.
Schedule:
Workdays: Monday to Saturday
Supplemental Pay Types:
Bonus pay to recognize and reward exceptional contributions.
If you are a proactive PHP/WordPress Developer with a passion for troubleshooting and resolving technical challenges, while delivering exceptional customer support, we encourage you to apply. Join us at HOSTERA to be a crucial part of our team, contributing to both technical excellence and customer satisfaction.
Job Details
Hostera is a leading web hosting company known for delivering top-notch hosting solutions to businesses of all sizes. Our commitment to quality, reliability, and security has made us a trusted partner for numerous clients worldwide.
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