Posted Oct 30, 2023 267 views
You will be vital in ensuring our customers receive top-notch support and assistance. You will be the face and voice of our company, working directly or indirectly with customers to address their inquiries, resolve issues, and enhance their overall shopping experience.
Key Responsibilities:
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Provide accurate and comprehensive information about products, services, and policies.
- Resolve customer concerns and complaints effectively, aiming for first-contact resolution.
- Collaborate with other departments to ensure prompt issue resolution.
- Identify and escalate priority issues to the appropriate team.
- Keep records of customer interactions and transactions.
- Maintain a high level of product knowledge to offer expert guidance.
- Proactively monitor customer feedback and share insights with the team to improve processes and procedures.
- Assist with after-sales support, including returns, replacements, and refunds.
- Contribute to a positive and collaborative team environment.
Requirements:
- You must be able to commute daily to our Bahria Town Phase 7 office.
- Minimum of a bachelor's degree in any field.
- You must be able to bring your own laptop to the office daily.
- Excellent communication and interpersonal skills.
- Customer-centric attitude with a passion for helping others.
- Ability to work in a fast-paced e-commerce environment.
- Proficiency in using customer support software and tools.
- Previous experience in customer support or a similar role is a plus.
Join our team at Growth Rise Solutions and be a part of the e-commerce revolution. We value dedication, innovation, and a commitment to excellence. If you're ready to make a difference in the lives of our customers, we'd love to have you on board.
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GrowthRatio Solutions
Providing IT and Marketing solutions all around the globe for the last 5 years, GrowthRatio solutions forecasts the IT & Marketing trends to facilitate its clients with professional freelancing and Virtual Assistance services. We, as a dedicated team of experts and experienced personals having years of rigorous experience in the IT industry provide multitude of services to international and local businesses including Admin Support, Customer Service Support, Virtual Assistance, E-commerce Management, Business Management, Digital Marketing, Lead Generation, Amazon, eBay, and Aliexpress web services, Backend support, Data Mining, Web scraping, Excel VBA email handling, SEO, Skip Tracing, Inbound and Outbound Call Center services, Cold Calling, Appointment setting and much more...
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