Call Center Representative

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Requirements and skills

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Fluent in English

Skills

Sales Management Communication Skills Fluent in English

Job Details

Industry:

BPO

Functional Area:

Telemarketing

Total Positions:

6 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Awan Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Matriculation/O-Level

Career Level:

Intern/Student

Minimum Experience:

Less than 1 Year

Apply Before:

Nov 14, 2024

Posting Date:

Oct 14, 2024

Global Outsourcing Pvt Ltd

BPO · 1-10 employees - Lahore

Our Australian-based outbound call center specializes in delivering high-quality telemarketing, lead generation, and customer engagement services. With a team of skilled professionals, we aim to connect businesses with their target audience, offering tailored solutions to drive growth and build strong client relationships. Our focus on delivering exceptional customer experiences ensures your brand is represented with professionalism and care.