Customer Support Executive

Get Ventures

Posted Aug 15, 2024 1104 views Report Job

PKR. 25,000 - 30,000/Month

Location: PESHAWAR

Salary: PKR 25,000 - 30,000 (Based on Experience and Performance)

We are seeking a dedicated and proactive Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer orders, including order confirmation, follow-up, and ensuring the timely delivery of products. This role requires excellent communication skills in Urdu, a strong ability to persuade customers, and a focus on minimizing order cancellations.

Key Responsibilities:

Order Confirmation: Contact customers to confirm their orders and verify details.
Follow-up: Track orders from confirmation to delivery, ensuring customers are kept informed throughout the process.
Customer Retention: Convince customers not to cancel their orders by addressing concerns and providing solutions.
Communication: Provide excellent customer service, maintaining a friendly and professional tone during all interactions.
Issue Resolution: Address any issues or concerns raised by customers in a timely and effective manner.
Record Keeping: Maintain accurate records of customer interactions, order statuses, and any issues resolved.

Qualifications:

Language Proficiency: Must be fluent in Urdu, both spoken and written.
Communication Skills: Strong persuasive communication skills with the ability to handle customer queries and complaints effectively.
Experience: Previous experience in customer service or a related field is preferred but not mandatory.
Problem-solving: Ability to think quickly and provide effective solutions to customers.
Reliability: A self-motivated individual who can work independently and as part of a team.
Performance-driven: Must be able to meet targets and deadlines.

Benefits:

Competitive salary based on experience and performance.
Opportunity for growth and career advancement within the company.
A positive and supportive work environment.

If you have a passion for customer service and the skills to excel in this role, we would love to hear from you!

Skills

Customer Service MS Excel Customer Contact Skills Listening to Customers Customer Success

Job Details

Job Channel:

Women Jobs

Industry:

Project Management

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gulbahar Colony, Peshawar, Pakistan

Gender:

Female

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

Fresh - Less than 1 Year

Apply Before:

Sep 15, 2024

Posting Date:

Aug 15, 2024

Get Ventures

Project Management · 1-10 employees - Peshawar

At Get Ventures, we specialize in empowering new and established e-commerce businesses with the tools, strategies, and expertise needed for sustainable growth. Whether you\\\\\\\'re a startup looking to launch your online presence or an existing business aiming to scale, our comprehensive services cover everything from market analysis and business planning to digital marketing and customer engagement. In addition to our core services, we provide TikTok ad accounts and influencer-generated content (UGC) to amplify your brand\\\\\\\'s reach. With a vast network of influencers at our disposal, we can connect your business with the right personalities to create authentic, engaging content that resonates with your target audience. Our team of seasoned professionals is dedicated to helping you navigate the complexities of the e-commerce landscape, utilizing expert and technical strategies to ensure your business not only survives but thrives in a competitive market. Partner with us to unlock your business\\\\\\\'s full potential and achieve lasting success.