Posted Aug 26, 2024 470 views
We are seeking a motivated and enthusiastic Call Center Sales Agent to join our team for an inbound campaign promoting our high-speed fiber internet services. As a key member of our sales team, you will engage with potential customers, understand their needs, and provide solutions to enhance their internet experience.
Key Responsibilities:
- Customer Engagement: Answer inbound calls from prospective customers in a friendly and professional manner.
- Needs Assessment: Identify customer needs and recommend appropriate fiber internet packages and services.
- Sales Conversion: Effectively communicate the benefits of our fiber internet services to convert inquiries into sales.
- Product Knowledge: Stay informed about our fiber internet offerings, promotions, and industry trends to provide accurate information to customers.
- Follow-Up: Maintain communication with potential customers through follow-up calls or emails to nurture leads and close sales.
- Record Keeping: Accurately enter customer information and sales details into the CRM system.
- Performance Metrics: Meet or exceed sales targets and key performance indicators (KPIs) set by the management.
- Customer Support: Provide exceptional customer service and support throughout the sales process, addressing any questions or concerns.
- Team Collaboration: Work closely with team members and management to share insights and improve sales strategies.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous experience in sales or customer service, preferably in a call center environment.
- Strong communication and interpersonal skills.
- Ability to listen actively and empathize with customers.
- Goal-oriented mindset with a passion for sales.
- Familiarity with CRM systems and computer proficiency.
- Ability to work flexible hours, including evenings and weekends as needed.
Benefits:
- Competitive salary with commission structure.
- Comprehensive training and ongoing support.
- Paid time off and holidays.
- Opportunities for career advancement.
Job Details
Fibertech Solutions
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