Receptionist

We are looking for a Receptionist to manage front-office activities and provide support for clients, visitors, and employees in a fast-paced BPO (Business Process Outsourcing) environment. The ideal candidate will be professional, organized, and capable of handling multiple tasks at once while maintaining excellent communication and customer service skills.

Responsibilities:

Front Desk Management: Greet and assist clients, visitors, and employees in a professional and friendly manner.
Call Handling: Answer incoming calls, direct calls to the appropriate departments, and take messages when necessary.
Visitor Management: Register and manage visitor logs, issue visitor passes, and provide directions as needed.
Schedule Management: Coordinate meeting schedules, conference room bookings, and employee appointments.
Administrative Support: Provide general administrative support such as handling correspondence, data entry, filing, and maintaining office supplies.
Communication: Communicate effectively with internal teams and external clients to ensure smooth operations.
Documentation: Maintain records of office expenses, logs, and other important documents.
Problem Resolution: Handle customer queries or direct them to the appropriate department for resolution.
Support BPO Staff: Assist BPO teams with ad-hoc administrative tasks to ensure seamless daily operations.
Team Coordination: Work closely with HR, Operations, and other departments for smooth onboarding and coordination.

Required Skills & Qualifications:

Experience: Previous experience as a receptionist or in customer service is a plus (especially in a BPO environment).
Communication Skills: Strong verbal and written communication skills; fluency in [language(s)].
Technical Skills: Basic proficiency in MS Office Suite (Word, Excel, Outlook).
Multitasking Ability: Ability to handle multiple tasks simultaneously in a fast-paced environment.
Customer Service: Excellent interpersonal skills with the ability to interact with clients and staff at all levels.
Organization: Strong organizational and time management skills.
Attention to Detail: Capable of managing details and ensuring accuracy in administrative tasks.

Preferred Skills:

Experience with office equipment (phones, photocopiers, printers, etc.).
Basic knowledge of HR or administrative tasks.
Ability to work in a multicultural environment.
Knowledge of BPO industry practices is a plus.

Skills

Documents Maintenance Skills MS Excel Call Handling Receptionist Work

Job Details

Job Channel:

Women Jobs

Industry:

Information Technology

Functional Area:

Secretarial, Clerical & Front Office

Total Positions:

2 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Gulberg, Lahore, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Mar 12, 2025

Posting Date:

Feb 11, 2025

ETS Devices Pvt Ltd

Information Technology · 51-100 employees - Lahore

ETS Devices is a leading provider of IT products and services to Sophisticated and high Profile clients in US and Europe. The company boasts a team of experienced professionals who understand the unique needs of diverse clients and can assist them in finding the right solutions to meet their IT requirements. ETS Devices maintains strong relationships with top manufacturers and suppliers, enabling them to offer competitive pricing on a wide range of IT products. One of the key services that ETS Devices offers is installation and maintenance. The company's team of technicians is highly trained and experienced, working closely with clients to ensure that their IT systems operate smoothly. This allows our clients to focus on their core mission while ETS Devices handles the technical aspects of their IT infrastructure. Additionally, the company offers consulting services to help agencies plan and implement IT projects, ranging from small upgrades to large-scale deployments.