This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Jan 23, 2024 319 views
- You will be responsible for answering calls, managing customer inquiries, and maintaining our Customer Relationship Management (CRM) system.
- Fluency in English is a requirement for this US-based position. If you are a proactive problem-solver with excellent communication skills in English language, we would love to hear from you!
- Answer incoming calls and route them to the appropriate departments or individuals.
- Respond to customer inquiries promptly and courteously, providing accurate information about our products or services.
- Manage and update the CRM system, ensuring all customer data is accurate and up to date.Assist with organizing and scheduling appointments, meetings, and conferences.
- Collaborate with various teams within the organization to resolve customer issues and address their needs.
- Generate reports and provide insights on customer interactions and trends to support business decision-making.
Qualifications:
- High school diploma or equivalent; additional certifications or training in Calling in US Market or customer service is a plus.
- Proven experience in a customer service or receptionist role, with excellent telephone etiquette and strong interpersonal skills.
- Fluency in English, with the ability to communicate effectively with customers and colleagues.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant office software.
- Exceptional organizational skills with the ability to multitask and prioritize tasks effectively.
- Strong attention to detail, ensuring accuracy in data entry and customer information management.
- Excellent verbal and written communication skills in English, with a friendly and professional phone manner.
- Ability to work independently and collaboratively as part of a team, demonstrating a proactive and positive attitude.
Job Details
Industry:
Functional Area:
Total Positions:
20 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Gender:
No Preference
Minimum Education:
Non-Matriculation
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Feb 24, 2024
Posting Date:
Jan 23, 2024
Drive Tech Service
Telecommunication / ISP · 1-10 employees - Lahore
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
