This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
- Responding to customer inquiries via online chat in a timely and efficient manner
- Keeping up to date with company policies, procedures, and products to effectively answer customer questions.
- Providing feedback to the management team on areas for improvement in the customer support process.
- Maintaining a high level of customer satisfaction by demonstrating empathy, patience, and a positive attitude.
- Providing customers with product and service information as needed
- Escalating complex issues to higher authorities or departments as necessary
Job Qualifications :
- Excellent communication skills, both written and verbal
- Ability to multitask and manage multiple chat conversations at once
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Proficiency in typing and using online chat software
- Overall, as a chat support executive, you will play a crucial role in ensuring the satisfaction of customers and maintaining the reputation of the company.
Job Details
Industry:
Functional Area:
Total Positions:
30 Posts
Job Shift:
Rotating
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Maximum Experience:
Doesn't Matter
Apply Before:
Aug 14, 2023
Posting Date:
Jul 13, 2023
Work Environment
Supervisor’s gender:
Male
Percentage of female coworkers:
20-29%
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