Quality Assurance Executive

We are looking for an experienced Quality Assurance executive who is responsible for the Quality Assurance and Control of inbound and outbound calls, and emails and assessing the performance of employees. He/She should be proficient in English Speaking & Listening. Autonomous self-starter, with the ability to work independently within a team-based environment

Responsibilities:

Participate in the monitoring of call and quality standards.
Use a quality monitoring data management system to compile and track performance at team and individual levels.
Perform monitors of customer care email responses.
Provide actionable data to various internal support groups as needed.
Provide feedback to call center team leaders and managers.
Prepare and analyze internal and external quality reports for management staff review.
Perform other duties as assigned.
Evaluating the given number of calls.
Sessions with agents to improve the quality of calls.
Extracting and analyzing the data.

Skills

MS Excel Fluent in English Monitoring Calls

Job Details

Industry:

BPO

Functional Area:

Quality Assurance (QA)

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Mar 04, 2025

Posting Date:

Feb 04, 2025

Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.