Posted Jan 04, 2024 624 views
You will be at the forefront of our brand, providing exceptional support to our valued customers. You'll handle inquiries, resolve issues, and ensure each interaction leaves a positive impression. This role is pivotal in maintaining our reputation for excellent service and fostering customer loyalty.
Responsibilities:
Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, and social media).
Issue Resolution:
- Troubleshoot and resolve customer concerns regarding orders, deliveries, product information, and general inquiries.
Order Management:
- Assist customers with order placement, modifications, cancellations, and returns.
Product Knowledge:
- Develop a comprehensive understanding of our product line to provide accurate information and recommendations.
Documentation:
- Maintain detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.
Escalation Handling:
- Identify and escalate complex or unresolved issues to the appropriate department while ensuring timely follow-up and resolution.
Customer Advocacy:
- Act as a customer advocate by conveying customer feedback and suggestions to the relevant teams to enhance the overall customer experience.
Process Improvement:
- Contribute ideas and insights to improve existing processes and systems to streamline customer support operations.
Requirements:
- Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and effectively.
- Empathy: Strong empathy and patience to understand and address customer concerns with a positive attitude.
- Problem-solving: Proven ability to analyze problems, think critically, and offer solutions while remaining calm under pressure.
- Multi-tasking: Capability to manage multiple customer inquiries simultaneously while maintaining attention to detail.
- Adaptability: Flexibility to adapt to a fast-paced, evolving environment and willingness to learn new tools and processes.
- Customer Service Experience: Prior experience in customer service or a similar role, preferably in an e-commerce or retail environment.
- Tech Savvy: Comfortable using various software and systems for customer support and order management.
- Availability: Willingness to work flexible hours, including weekends and holidays, based on the needs of the business.
Join us in creating a seamless and delightful experience for our customers. Your dedication and passion for customer satisfaction will contribute to our continued success as a leading e-commerce platform.
Skills
Job Details
Cleansol Corporation
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