Customer Service Representative

Citadel Healthcare Services (Private) Limited

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PKR. 60,000 - 80,000/Month

Responsibilities:

1. Appointment Management:

Schedule patient appointments, ensuring efficient utilization of clinicians' time.
Make reminder calls to patients, informing them about upcoming appointments and providing any necessary instructions.
Inform patients about any delays or waiting times, ensuring their comfort and satisfaction.

2. Patient Information and Records:

Obtain patients' addresses, contact details, insurance information, and medical histories accurately and confidentially.
Update and verify patient information at each visit, ensuring data accuracy and compliance with privacy regulations.
Assist patients in completing patient history forms, consent forms, and payment contract forms when required.

3. Financial Transactions:

Receive and process cash and credit card payments for medical services rendered, ensuring accuracy and maintaining patient confidentiality.
Review patient accounts, identify delinquent accounts, and follow up to collect overdue payments.
Coordinate with the billing department to address any billing or insurance-related concerns raised by patients.

4. Customer Service:

Answer patient inquiries or complaints promptly and professionally.
Investigate and resolve patient concerns or direct them to the appropriate medical staff member for assistance.
Follow up with patients to ensure their inquiries or complaints have been satisfactorily resolved.
Demonstrate empathy and compassion when speaking and interacting with patients, ensuring their comfort and well-being throughout their experience at Boston Neurobehavioral Associates.

5. Administrative and Clerical Support:

Perform general administrative tasks such as filing paperwork, organizing documents, and maintaining office supplies.
Assist in maintaining electronic and paper records, ensuring their accuracy and accessibility.
Collaborate with other team members to support the overall functioning of the office.

Qualifications:

Proven experience as an administrative assistant or in a similar role, preferably in a healthcare setting.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent communication and interpersonal skills, with attention to detail.
Proficiency in using computer systems and software, including electronic medical records (EMR) systems.
Knowledge of medical terminology and understanding of HIPAA regulations.
Ability to handle sensitive information with confidentiality and professionalism.
Strong customer service skills and the ability to work well with patients, colleagues, and external stakeholders.

Benefits: