Posted Mar 18, 2022 27 views
As an In-Bound Taxi Controller and face of our Company, you will be answering inbound calls from UK Based Customers in proficient English (Preferably British Accent). In this role you will be handling various tasks such as:
- Pick-up and Drop-off bookings.
- Take secure payment instructions from the customer over the phone.
- In case of an issue from both sides escalate the complaint to the relevant department and seek guidance on priority basis keeping the fact that customer is always right.
- Swiftly handle Queries/Grievances from Drivers.
In this role you must have excellent communication skills (close listening and soft speaking) and while using your skills always consider 7 Points of Output to ensure the Quality based result to every single call received.
YOU WILL BE REQUIRED TO DO:
- Take instructions from the customers for a specific vehicle as per his/her requirement.
- Offer customers with timely and error free pricing.
- Amend and cancel active bookings on customer’s request, do as for reason and provide solution where required.
- Liaison with UK Office i.e. Supervisor and Shift In-Charge to resolve any queries which may come-up.
- Always meet a High Level of Customer Service and Satisfaction.
- Handling customer complaints and feedbacks in an efficient manner which can and will increase our business volume.
- Connect the Customer with the Driver to ensure a smooth and pleasant ride. The focus should always be on quality.
- Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your In-house Training Session with us).
Skills
Job Details
C2O SMC Private Limited
We see ourselves as an extension of your business, and we know the taxi business. C2O has evolved since our Founder and Visionary, Shahzad Ali, flew to Islamabad from Heathrow to setup what has now become the UK’s Number 1 Taxi customer experience center. Along the bumpy road, not only have we changed the power and perception of outstanding in Pakistan, but we have taken the customer experience to the whole new level. We have achieved this milestone by building a thriving culture and investing in our talented employees. The truth is we really care about our staff. Equipped with over a decade of contact expertise and powered by state-of-the-art technology, we strive to help taxi and courier companies in the UK to grow their business exponentially. We promise (literally put our money where our mouth is) to deliver a suitable customer experience for your customers. We do this through extensive ongoing training, careful onboarding, and modern support tools. By achieving this, we are able to assist you in making savings of approximately 60%. You are welcome.
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