As an In-Bound Taxi Controller and face of our Company, you will be answering inbound calls from UK Based Customers in proficient English (Preferably British Accent). In this role you will be handling various tasks such as:
In this role you must have excellent communication skills (close listening and soft speaking) and while using your skills always consider 7 Points of Output to ensure the Quality based result to every single call received.
YOU WILL BE REQUIRED TO DO:
We see ourselves as an extension of your business, and we know the taxi business. C2O has evolved since our Founder and Visionary, Shahzad Ali, flew to Islamabad from Heathrow to setup what has now become the UK’s Number 1 Taxi customer experience center. Along the bumpy road, not only have we changed the power and perception of outstanding in Pakistan, but we have taken the customer experience to the whole new level. We have achieved this milestone by building a thriving culture and investing in our talented employees. The truth is we really care about our staff. Equipped with over a decade of contact expertise and powered by state-of-the-art technology, we strive to help taxi and courier companies in the UK to grow their business exponentially. We promise (literally put our money where our mouth is) to deliver a suitable customer experience for your customers. We do this through extensive ongoing training, careful onboarding, and modern support tools. By achieving this, we are able to assist you in making savings of approximately 60%. You are welcome.