IT Support Engineer

We are currently seeking a dedicated IT Support Engineer to join our dynamic team. The Support Engineer will be responsible for providing technical support to our customers, troubleshooting network issues, and ensuring the smooth operation of our network infrastructure. This role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of networking concepts.

Responsibilities:

Provide technical support and troubleshooting for hardware, software, and network issues for internal employees or external clients.
Install, configure, and maintain computer systems, software applications, and peripheral devices.
Diagnose and resolve technical issues via phone, email, remote assistance, or in person.
Collaborate with team members and other departments to resolve complex technical problems.
Ensure security measures are implemented and maintained to protect company data and systems.
Perform routine maintenance tasks, such as system updates, backups, and patches.
Document support processes, procedures, and solutions for knowledge sharing and future reference.
Train users on new technologies and software applications as needed.
Participate in IT projects and initiatives, such as system upgrades or migrations.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Proven experience in a technical support role, preferably in a corporate environment.
Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
Familiarity with networking concepts, protocols, and troubleshooting techniques.
Excellent problem-solving skills and attention to detail.
Ability to communicate technical information effectively to non-technical users.
Customer-oriented attitude with a focus on delivering high-quality support.
Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus.

Location: Baluchistan Province

Skills

MCITP Troubleshooting Skills Migration Projects

Job Details

Industry:

Banking/Financial Services

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Jul 06, 2024

Posting Date:

Jun 05, 2024

BankIslami Pakistan Limited

Banking/Financial Services · 301-600 employees - Islamabad

BankIslami Pakistan Limited is a dedicated Islamic commercial bank operational in Pakistan since April 7th, 2006. The bank offers a full range of Shariah compliant commercial banking products and services through a network of 100 plus branches all over Pakistan. BankIslami is sponsored by three financially sound and reputable groups which are: The DCD Group, Dubai Bank and Jahangir Siddiqui & Company Limited. The DCD Group is a UK based group which has played a pioneering role in setting up of institutions such as the Islamic Bank of Britain and European Islamic Investment Bank aside from partnering with Dallah Al-Baraka Bank in South Africa. Dubai Bank is one of the upcoming banks in the UAE, owned by Dubai Holdings, the investment arm of Government of Dubai and Emaar Properties, which is the largest real estate company in terms of capitalization in the region. Jahangir Siddiqui & Co. Ltd is the largest and most diversified financial services group in Pakistan with a track record of innovation and success. It has the distinction of sponsoring the first and largest asset management company, ABAMCO Limited and the first Islamic Fund in Pakistan. Recently JS Group has been at the forefront of starting a US$ 70m private equity fund in Pakistan. The Bank was formally listed on the Karachi Stock Exchange on April 17th, 2006. The Shariah Board of BankIslami consists of three renowned and distinguished Shariah scholars namely Justice (Retd) Muhammad Taqi Usmani, Prof Dr Fazlur Rahman and Mufti Irshad Ahmad Aijaz. Mufti Irshad Ahmad is also the Shariah Adviser of the bank who works full-time with the management and guides them in issues pertaining to the Shariah. The business philosophy of BankIslami focuses on providing Shariah compliant products at par with better service and technology standards viz-a-viz conventional banks. In pursuit of this traditions BankIslami is the first commercial bank in Pakistan as well as in the region to deploy Biometric ATMs for its customer