Customer Retention Specialist

Axxon BPO

Multiple Cities, Pakistan

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Posted 2 days ago 105 views Report Job

PKR. 50,000 - 100,000/Month

We are seeking a skilled Customer Retention Specialist to join our team. As a key member of our customer service department, you’ll focus on building lasting relationships with clients, ensuring customer satisfaction, and minimizing churn by addressing and resolving client concerns. This role is ideal for individuals with strong communication skills, a customer-centric approach, and the ability to engage clients effectively.

Key Responsibilities:

Identify and resolve customer issues to ensure satisfaction and retention.
Actively engage with clients to understand their needs and provide tailored solutions.
Implement retention strategies and follow up with at-risk clients.
Maintain accurate records of customer interactions and follow-up actions.
Collaborate with other departments to address and resolve escalated issues.

Qualifications:

Proven experience in customer service, sales, or client relations.
Excellent communication and interpersonal skills.
Ability to handle client concerns with empathy and professionalism.
Problem-solving skills and a proactive approach to client retention.

Benefits:

Competitive salary with performance-based incentives.
Opportunity for growth and career advancement.
Supportive and dynamic work environment.

Pay: Rs50,000.00 - Rs100,000.00 per month

Skills

Listening to Customers Lead Generation Email Etiquette Fluent in English

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Rawalpindi, Pakistan

Gender:

No Preference

Age:

15 - 35 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Experience:

Fresh - 2 Years

Apply Before:

Dec 11, 2024

Posting Date:

Nov 11, 2024

Axxon BPO

BPO · 301-600 employees - Islamabad, Rawalpindi

Founded in 2011, Axxon BPO is a leading business process outsourcing company dedicated to providing top-tier customer support and sales solutions. Based in Rawalpindi, Pakistan, we specialize in call center services, including customer service, sales, lead generation, and client verification. Axxon BPO is committed to fostering a professional and innovative work environment focused on client satisfaction and team development. We prioritize employee growth through continuous training and career advancement opportunities, making Axxon BPO a trusted choice for both employees and clients worldwide.