Junior Branchless Banking Specialist

We are seeking a motivated and passionate individual to join our team as a Junior Branchless Banking Specialist. In this role, you will provide frontline technical support utilizing branchless banking platforms

Responsibilities:

Provide support and assistance including branchless banking apps and digital wallets
Diagnose and troubleshoot technical issues providing timely and effective resolution to ensure minimal disruption to banking operations
Communicate with cross-functional teams about technical issues
Maintain detailed records of technical issues and resolutions ensuring accurate documentation for future reference and analysis
Escalate complex technical issues to senior branchless banking specialist for further investigation and resolutions following established escalation procedures and protocols
Participate in quality assurance activities such as testing new features and updates to branchless banking system to ensure functionality, usability, and security standards are met

Qualification:

Bachelor’s degree in Information Technology, Computer Science or a related field(or equivalent work experience 02 Years )
Strong technical aptitude and problem solving skills with the ability to troubleshoot application issues independently
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly
Ability to work effectively in a fast-paced environment and prioritize tasks based on urgency and impact
Familiarity with banking systems, digital banking platforms and mobile technologies is a plus

Skills

Troubleshooting Digital Banking Mobile Testing

Job Details

Industry:

Banking/Financial Services

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bachelor’s degree in Information Technology, Computer Science or a related field(or equivalent work experience 02 Years )

Career Level:

Entry Level

Minimum Experience:

2 Years

Apply Before:

Jun 08, 2024

Posting Date:

May 07, 2024

Askari Bank Limited

Banking/Financial Services - Islamabad

The bank was founded in 1992, and in the 27 years since , our growth and success patterns have far outgrown industry standards. It is a matter of pride for us to be able to offer one of the widest array of products to our customers through our extensive branch network all over the country. Services offered:- Consumer Banking Services Personal Finance Mortgage Finance Business Finance Smart Cash Auto Financing Askari Debit Card Travelers Cheques Value Plus Deposits Profit / Marckup Rates on Products/p