Posted Oct 18, 2023 178 views
Key Responsibilities:
Query Resolution: Handle customer inquiries, concerns, and complaints through various communication channels, including email, phone, and in-person. Provide accurate and timely responses to resolve customer issues.
Customer Support: Assist customers with product-related questions, technical issues, billing inquiries, and other concerns. Offer exceptional customer service and ensure a positive customer experience.
Documentation: Maintain detailed records of customer interactions, including the nature of the query, the resolution, and any follow-up required. Update customer profiles and information as needed.
Escalation: If a query cannot be resolved at the query officer level, escalate it to the appropriate department or manager while ensuring the customer is informed of the escalation process.
Product Knowledge: Develop a strong understanding of the company's products and services to provide accurate and helpful information to customers.
Quality Assurance: Ensure that all customer interactions adhere to company standards for professionalism, accuracy, and timeliness. Seek continuous improvement in query resolution processes.
Feedback Collection: Collect and document customer feedback and insights to identify trends and areas for improvement in products or services.
Communication: Maintain clear and concise communication with customers and colleagues. Ensure that customers are kept informed throughout the query resolution process.
Job Details
AlKabir Developers
What is your Competitive Advantage?
Similar Job Titles
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
