You will be responsible for Level 2 production support to handle the tickets raised by the L1 team. You should be good in analysis of the existing design and code for issue resolution and bug fixing. You will play an important role and guide the team in implementation of automation in ticket resolution and also for repetitive routine tasks. You will need to have capability to coordinate the bug fixing effort with the L3 team. You will be ensuring the best possible performance and responsiveness of the applications and identify bottlenecks & bugs. You will be adhering to various SLA management processes and tools.
ISA (Information Systems Associates) is a premier in the field of Information Technology providing best-of-breed technology solutions for the global travel and aviation industry since 2005. We offer a wide range of tailor-made aviation technology solutions which cater to every aspect of the organization. We have proven our expertise and proficiency over the years and have attracted scores of prestigious clients around the world. We are headquartered in Sharjah – UAE, while the Research and Development center is in Colombo, Sri Lanka.
We are a 100% owned subsidiary of Air Arabia. Since making our debut with ACCELaero, a modern online reservation system, we have strongly evolved adopting cutting edge technology to meet the ever-growing demands of the aviation sector today. ACCELaero™ is a deep portfolio of powerful high performance technologies and integrated solutions to help you grow. Spread over a broad range of business and customer management pillars, ACCELaero™ addresses recognized industry problems and raises the opportunity bar. aeroPORT is a suite of products with rich graphical user interfaces and optimized performance to manage passengers and aircrafts before departure. aeroMART is a suite of software applications that enables the airlines, airports to sell ticket, ancillaries and airport services to their customers through multiple distribution channels
Key Result Areas
Essentials Skills -
ISA (Information Systems Associates) is a premier in the field of Information Technology providing best-of-breed technology solutions for the global travel and aviation industry since 2005. We offer a wide range of tailor-made aviation technology solutions which cater to every aspect of the organization. We have proven our expertise and proficiency over the years and have attracted scores of prestigious clients around the world. We are headquartered in Sharjah – UAE, while the Research and Development center is located in Colombo, Sri Lanka. Since making our debut with ACCELaero, a modern online reservation system, we have strongly evolved adopting cutting edge technology to meet the ever-growing demands of the aviation sector today.