Posted Sep 03, 2024 225 views
Job Description:
- Establish effective coordination with team members to ensure engagement and alignment with team deliverables.
- Collaborate closely with team members to maximize target achievement and optimize resource utilization.
- Maintain qualitative and quantitative targets by adhering to defined protocols.
- Handle escalations during calls to enhance the customer experience.
- Ensure the completion of daily, weekly, and monthly lead qualification targets as assigned by the manager.
- Demonstrate the ability to manage pressure effectively.
- Proven capability to take strategic initiatives.
- Advanced proficiency in MS Excel and system management.
Experience and Qualifications:
-
A minimum of 1-2 years of experience working in a Contact/Call Center with team management responsibilities is required. Prior experience at a Jazz Call Center is highly preferred.
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The minimum educational qualification is a Bachelor’s degree or higher.
Compensation & Benefits:
- 5-day workweek
- Annual bonus
- Yearly salary increment
- Comprehensive health benefits (Outpatient, Inpatient, Maternity)
- Provident Fund/EOBI
Skills
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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