Social Media Moderator / Chat Support Representative

We are seeking a proactive and skilled individual for the role of Social Media Moderator and Chat Support Representative. The ideal candidate should possess excellent communication skills and a passion for delivering outstanding customer experiences.

Key Responsibilities:

Monitor and manage social media platforms, responding to customer inquiries promptly and professionally.
Provide efficient chat support to resolve customer queries effectively.
Ensure customer satisfaction through exceptional written and verbal communication.
Collaborate with the team to address and escalate issues when required.

Requirements:

Strong written and spoken communication skills (English).
Previous experience in a call center environment is required.
Experience in chat support is highly preferable.
Flexibility to adapt to dynamic work environments and shifts.

Why Join Us?

Opportunity to work in a fast-paced and engaging environment.
Enhance your skills in customer support and social media management.

If you meet the above criteria and are eager to excel in this role, apply now!

Skills

Chat Support Skills Social Media Chat Support Communications Skills Google Analytics

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Contract

Department:

Call Centre Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

Less than 1 Year

Apply Before:

Jan 04, 2025

Posting Date:

Dec 03, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p