Call Center Executive

We are looking for a Call Center Executive to manage inbound and outbound calls efficiently, provide exceptional customer service, and resolve customer inquiries or complaints professionally. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-focused approach.

Key Responsibilities:

Handle inbound and outbound calls in a professional manner.
Identify customers’ needs and provide accurate solutions.
Maintain customer records and update databases.
Follow call scripts and ensure quality service standards.
Resolve customer complaints efficiently and escalate complex issues when necessary.
Meet sales targets (if applicable) and promote company products/services.
Provide product/service information and support to customers.
Collaborate with team members to ensure high-quality service delivery.
Follow up with customers to ensure issue resolution and customer satisfaction.
Adhere to company policies and procedures, including data protection regulations.

Requirements & Skills:

Education: Minimum High School Diploma; Bachelor’s degree preferred.
Experience: Previous call center or customer service experience is a plus.
Communication: Strong verbal and written communication skills.
Problem-Solving: Ability to handle customer concerns effectively.
Tech-Savvy: Proficient in using CRM software, MS Office, and call center systems.
Multitasking: Ability to handle multiple calls and tasks simultaneously.
Language Skills: Fluency in [mention language(s) required].
Flexibility: Willingness to work in shifts, including weekends and holidays if required.

Benefits: