。该工作已被公司管理人员暂停申请，不再接受简历投递

Team Lead Call Center

Xcentric Services

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PKR. 35,000 - 45,000/Month

Responsibilities:

Answering incoming customer calls and responding to inquiries.
Providing excellent customer service and resolving customer issues in a timely manner.
Explaining our products and services to customers and addressing any questions or concerns they may have
Adhering to all company policies and procedures
Lead and manage a team of call center officers.
Provide backup support and ensure all the team goals are met.
Monitor call volume, prioritize and distribute the workload for the team.
Track and measure individual and group goals throughout the day and on a long-term basis.
Conduct performance reviews, prepare performance reports and present to management.
Provide feedback & coaching to team members for improvement of performance and quality of service.
Collaborate with other teams such as branches and Head Office departments to ensure a cohesive customer experience.

Requirements:

Minimum Bachelor’s degree required.
Previous call center experience is must.
Strong problem-solving skills and ability to handle difficult customers
Excellent computer skills, including familiarity with Microsoft Office and web-based applications
Ability to multitask and manage time effectively
Excellent communication skills both written and verbal (fluent in Urdu & English)
Strong attention to detail and ability to identify patterns and trends
Experience with data analysis and report generation
Capable of multitasking, working under pressure
Good knowledge of call center metrics and performance indicators

Job Types: Full-time, Contract

Contract length: 12 months

Ability to commute/relocate: