We are seeking an organized and proactive individual with leadership skills to oversee and manage the performance of the team members.
Duties and Responsibilities:
Team Leadership:
- Lead and supervise team members during designated shifts.
- Provide guidance, support, and motivation to ensure a positive working environment.
Shift Coordination:
- Coordinate all activities during the shift to achieve operational efficiency.
- Assign tasks to team members based on skill sets and workload.
Customer Service:
- Ensure exceptional customer service standards are maintained.
- Address customer inquiries and concerns promptly and professionally.
Order Management:
- Oversee the order-taking and fulfillment process to meet customer expectations.
- Monitor order accuracy and timely delivery.
Quality Control:
- Conduct regular checks to ensure the quality and presentation of products meet company standards.
- Implement quality control measures during the shift.
Inventory Management:
- Monitor inventory levels and report discrepancies to the management.
- Collaborate with the management team for efficient stock replenishment.
Cash Handling:
- Oversee cash handling procedures, including register balancing and reporting discrepancies.
- Ensure adherence to financial protocols.
Team Training:
- Provide on-the-job training to new team members.
- Conduct refresher training sessions to enhance the skills of existing team members.
Communication:
- Effectively communicate with team members and management.
- Report shift performance, customer feedback, and operational challenges.
Health and Safety:
- Ensure compliance with health and safety standards.
- Conduct regular safety briefings and address any concerns promptly.
Required Qualifications:
- Previous experience in a supervisory or shift management role.
- Strong organizational and leadership skills.
- Ability to work well under pressure in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Understanding of customer service principles.
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