IT Support Specialist

Vurke Inc Private Limited

多个城市，巴基斯坦

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发布 Jun 12, 2024 721 查看 Report Job

PKR. 50,000 - 125,000/Month

We are seeking an IT Support Specialist to provide technical support and assistance to our clients and internal teams. This position offers the flexibility to work remotely or on-site, depending on our client requirements.

Responsibilities:

Provide technical support and troubleshooting for hardware, software, and network issues, ensuring timely resolution.
Install, configure, and maintain computer systems, software, and peripherals, both remotely and on-site.
Monitor and maintain IT infrastructure, including servers, networks, and cloud services.
Respond to IT support requests via phone, email, or ticketing system, and document resolutions in the knowledge base.
Perform system upgrades, patches, and regular maintenance to ensure optimal performance and security.
Conduct user training and onboarding for new employees, ensuring they are proficient with IT systems and tools.
Implement and enforce IT policies, procedures, and best practices to ensure compliance and security.
Collaborate with other IT team members to resolve complex technical issues and provide comprehensive support.
Manage user accounts, permissions, and access controls in accordance with company policies.
Assist in the implementation and management of backup and disaster recovery plans.
Stay current with the latest advancements in IT technology and recommend improvements to enhance support services.
Maintain comprehensive documentation of IT systems, configurations, and support procedures.

REQUIREMENTS:

Bachelor’s degree in information technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT support or a similar role.
Proficiency in troubleshooting and supporting Windows, macOS, and Linux operating systems.
Experience with network configuration and management, including firewalls, routers, and switches.
Strong knowledge of IT security best practices and tools.
Excellent communication and interpersonal skills, with the ability to provide clear and concise technical support to non-technical users.
Strong organizational and multitasking skills, with the ability to prioritize and manage multiple support requests simultaneously.
Experience with IT support ticketing systems and remote support tools.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

技能

Networking Protocol Network Security Administration DHCP DNS TCP/IP Computer Hardware Installation Hardware Infrastructure Knowledge Hardware Support

工作详细内容

全部职位:

28 发布

工作时间:

Hybrid Work Model

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 卡拉奇, 拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

3年

在之前申请:

Jul 12, 2024

发布日期:

Jun 12, 2024

Vurke Inc Private Limited

· 201-300 员工 - 伊斯兰堡, 卡拉奇, 拉合尔

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Vurke is a premier provider of HR and Project Management outsourcing services, specializing in talent management. With a steadfast commitment to excellence and innovation, we are dedicated to delivering superior solutions that meet the unique needs of our clients.