1. To conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and requests as directed by the Company standard.
2. To ensure all prospective members received the appropriate information and tour of the facilities.
3. To be responsible for the administration of membership paperwork and to ensure that it is processed accordingly,
4. To be responsible for recording daily sales and to be familiar with the total membership sales of the club.
5. In conjunction with the Business Development and Marketing Manager be responsible for the management of the membership database and sales systems.
6. To be fully aware of promotional activities and sales targets.
7. To produce an individual monthly sales plan to achieve pre-set sales targets.
8. To achieve on a daily basis standards and target, as set down by the company with regards to Key performance indicators: Tour to sale, Calls to appointment, referrals, completed calls, new leads
9. To attend weekly sales meetings (as required) to provide relevant information pertaining to membership sales.
10. To carry out competitor analyses on a regular basis in order to provide information, this will be used positively in the selling memberships.
11. To generate new business by visiting corporate sites and complete outreach work.
12. To support the Business Development and Marketing Manager in delivery of systems and initiatives aimed at improving and maintaining customer retention.
13. To sell membership with integrity and full clarity of information.
14. Ensure that full auditable procedures and practices are in place for processing, storage and management of member information including financial information.
15. Liaise with internal and external contacts such as suppliers and user groups.
16. Pursue and promote corporate contacts in the area.
17. Assist in the development and promotion of schemes aimed at attracting as wide a proportion of the market as possible.
18. Contribute to membership campaigns / adverts / offers at aimed at raising fitness services profile and maintaining the branded image of these services.
19. Assist in campaigns that are designed to profile target areas and groups.
To undertake other such duties and responsibilities of an equivalent nature as may be determined by
the Managing Director of the company from time to time.
21. To participate in any training initiatives, as trainer or trainer / trainer assessor, in relation to the duties of the post.
22. To provide cover as necessary in the absence of staff.
23. To maintain and wear uniform in a smart manner.
24. Lead membership sales efforts of memberships through direct solicitation, cold calling, open house events and other methods necessary for reaching and selling to all market segments
25. Serve as the key staff person that provides tours of the facilities and constant follow-up with Prospective members
26. Develop membership promotion strategies with Club Manager, including promotional mailings and signage for membership promotions throughout the year
27. Develop and oversee implementation of retention strategies with Club Manager, including plans for Member Appreciation Month and other engagement activities
28. Serve as contact for businesses with corporate memberships
29. Complete membership process for new members:
30. Enter all membership applications as they come into database
31. Take members picture and ensure they have membership card.
32. Connected with all department managers.
33. Enter any discounts if applicable
34. Complete membership process for all terminations of membership
25. Cancel memberships in database
26. Pull membership applicable from file
27. Oversee monthly billing process of memberships
28. Review dues pre-calculate to confirm charges and discounts
29. Update any membership records as needed – change in payment method, contact information, membership type or status
30. Process renewals
31. Send invoices as applicable
32. Follow up with declines and with collections process
Vostro World