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Call Center Agent

Trax

发布 Jul 13, 2023 621 查看

Job Summary:

We are seeking motivated and customer-oriented individuals to join our team as Call Center Agents.

As a Call Center Agent, you will be the first point of contact for our valued customers. You will provide excellent customer service, address inquiries, resolve issues, and ensure customer satisfaction. If you are a skilled communicator with a passion for helping others, we invite you to apply for this exciting opportunity.

Responsibilities:

Handle inbound and outbound customer chats in a professional and courteous manner.
Provide accurate and timely information to customers regarding products, services, and inquiries.
Address customer concerns, resolve complaints, and provide appropriate solutions.
Utilize company systems and tools to accurately record customer interactions and update customer information.
Collaborate with team members and other departments to resolve complex customer issues.
Meet or exceed individual and team performance targets, including chat quality and average handling time.
Stay updated on product knowledge, company policies, and industry trends.
Strive for continuous improvement by actively participating in training and coaching sessions.

Requirements:

Bachelor's degree in business, marketing, or a related field.
Previous experience in a customer service or call centre role is a plus.
Excellent verbal and written communication skills in English.
Strong proficiency in writing skills with a focus on grammar, spelling, and punctuation.
Proficient computer skills and ability to navigate multiple systems simultaneously.
Ability to handle a high volume of chats while maintaining a professional and composed behaviour.
Strong problem-solving and decision-making skills.
Ability to work well in a team-oriented environment.
Flexibility to work various shifts, including evenings, weekends, and holidays in accordance with US-based timings.
Empathy, patience, and a genuine desire to assist customers.

Note: Excellent writing skills in English, including a strong grasp of grammar, spelling, and punctuation, are essential for this position. Please ensure that you possess strong writing skills before applying.

Benefits: