发布 Aug 31, 2024 331 查看
We are seeking enthusiastic and dedicated female Call Centre Representatives to join our team. As a Call Centre Representative, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and handling issues to ensure a positive customer experience. This role is crucial for maintaining customer satisfaction and contributing to the overall success of our business.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls, emails, and live chats in a professional and courteous manner.
- Issue Resolution: Address customer inquiries, complaints, and requests promptly and effectively, providing solutions or escalating issues as necessary.
- Product Knowledge: Develop a comprehensive understanding of our products or services to provide accurate information and assistance.
- Documentation: Record and update customer information, interactions, and resolutions in the CRM system with attention to detail.
- Sales Support: Identify opportunities for upselling or cross-selling products and services, and achieve sales targets as set by the company.
- Follow-Up: Ensure follow-up with customers as needed to verify satisfaction and resolve any ongoing issues.
- Feedback Collection: Gather and report customer feedback to help improve service quality and customer satisfaction.
- Team Collaboration: Work closely with team members and supervisors to ensure cohesive service delivery and resolve complex issues.
Qualifications:
- Education: High school diploma or equivalent; some college education preferred.
- Experience: Previous experience in a call centre or customer service role is advantageous but not required.
Skills:
- Strong communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and professionally.
- Proficiency in using computers and basic office software.
Attributes:
- Friendly and empathetic attitude towards customers.
- Reliable and punctual with a strong work ethic.
- Ability to work independently and as part of a team.
Incentives:
- Performance bonuses.
- Commission opportunities.
- Career advancement potential.
Travels Hook
Over two decades ago, our story began as travel planners for clients in the UK. Little did we know that our journey would eventually lead us to a profound pilgrimage that would reshape our lives and the lives of countless others. Our transition into the world of Umrah and Hajj services was not a planned venture but a calling. It was during our own pilgrimage that we identified a significant gap in the industry – a gap that could only be filled with genuine care, meticulous planning, and unwavering dedication to the spiritual journeys of fellow travelers. Encountering challenges during our Umrah inspired us to create Travels Hook, a UK-based company offering hassle-free Umrah and Hajj package deals. Born from the desire to ease the journey, our company focuses on revolutionizing services, allowing pilgrims to concentrate solely on their spiritual experience.
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