Cafe Manager

As a Cafe Manager at The Coffee Bean & Tea Leaf, you play a pivotal role in overseeing day-to-day operations of the caf. You will utilize your strong leadership skills to manage and develop a diverse team of 20 employees while ensuring exceptional customer service and a vibrant caf atmosphere. Your expertise in inventory management and vendor relations will drive efficient operations and quality assurance of our products. Your commitment to food safety and adherence to health regulations will foster a safe and inviting space for both customers and staff. With a deep understanding of coffee and beverage preparation, you will also enhance the customer experience and contribute to the caf's overall success through proactive sales reporting and analytics. In this position, you will also be responsible for crafting work schedules, managing cash handling processes, and optimizing the use of POS systems to streamline operations. Your analytical mindset will be vital in assessing sales trends, controlling costs, and driving profits, thus ensuring the caf thrives in a competitive market. By embodying the values of The Coffee Bean & Tea Leaf, you will inspire your team to deliver not just beverages but also memorable experiences for our guests.

Responsibilities

Lead and manage a team of 20 staff members, fostering a positive work environment.
Deliver exceptional customer service and resolve any guest issues or complaints promptly and effectively.
Oversee daily operations, ensuring smooth functioning of all caf processes.
Implement and maintain high standards for food safety and cleanliness in compliance with health regulations.
Manage inventory, supplier relationships, and ensure timely stock replenishment based on demand.
Monitor and analyze sales reports to identify trends, develop strategies for improvement, and meet or exceed sales targets.
Schedule staff shifts and manage workforce planning to meet operational needs and budget constraints.
Train, mentor, and evaluate team members in coffee preparation, customer service, and operational procedures.
Facilitate regular team meetings to discuss performance, share feedback, and promote team engagement.
Manage cash handling procedures, ensuring accurate transactions and reducing discrepancies.
Maintain the caf's ambiance and presentation, updating displays and ensuring a welcoming environment for guests.
Collaborate with marketing teams on promotional initiatives to boost caf sales and customer outreach efforts.