Customer Sales Representative

Techxem

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PKR. 30,000 - 70,000/Month

KEY RESPONSIBILITIES:

Inbound calls from customers answering questions or addressing any concerns they may have.
Outbound calls/Cold Calling to identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories.
Ability to operate different social media platforms to engage customers.
Strong knowledge about the company’s products & it’s features and upgrade his/herself for upcoming products.
Suggest alternatives if required items is not available for the moment.
Always focus on sales targets & discuss it within the team to ice-breaking.
Providing helpful solutions to customer’s queries.
Maintain customer list in order to introduce new products.
Inform customers about the company’s terms & conditions and delivery process.
Reply all customer's queries regarding after-sales service.
Prepare and present regular reports on customer feedback, and other key performance indicators to senior management.

Qualification:

Bachelor’s degree; relevant training/certifications are a plus.
Must have 3-5 years of outbound calls experience.
Proven experience in sales roles preferably in a remote setting.
Strong understanding of customer behavior and communication skills.
Excellent interpersonal skills, with the ability to communicate within a team.
Proficiency in digital communication tools (e.g., video conferencing, collaboration platforms).
On-site job

Skills:

Strong analytical and problem-solving abilities.
Result-oriented and able to prioritize tasks. Have time management skills.
Effective communication skills, both verbal and written, particularly in a virtual environment.
Effective communication in Urdu is a must. Efficiency in the English language is an added advantage.
Ability to manage multiple projects and prioritize tasks effectively.
Knowledge of market trends and upcoming events.

Working Conditions:

Fully remote position, requiring regular virtual meetings and check-ins with on-site teams.
May require flexibility in hours to accommodate different time zones.

Reporting To:

· Team Leader(s) and in some cases Director.