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L1 - Desktop Support Tech Executive

TECH MASTER 360

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PKR. 100,000 - 150,000/Month

Address user tickets regarding hardware, software, and networking
Creating users, security groups, computer accounts, and GPO policies in AD
Creating users, security groups in Azure AD
Creating email accounts in O365
Troubleshoot O365 related issues
Maintaining and administering computer networks and related computing environments
Basic Knowledge of networking, routing, and switching
Configure and Manage Wireless Access Points
Manage file servers and printer servers
Manage hardware and software assets
Ability to create accurate network diagrams and documentation for design and planning network communication systems.
Handling Outlook and Mailbox related issues
Assist users in connecting Video conferencing applications such as Zoom, Webex, etc.
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Reach out to 3rd-Party Vendors to resolve an issue.
Assist the user over the phone when necessary and Urgent.
Able to execute maintenance tasks over the weekend.