• To allocate daily complaints and installation to all ASP’s and monitor/changes in standard area list of call centre according to workload.
  • To make strong follow up with the ASPs to control job TAT, if any previous job found pending with ASP, provide possible solution to ASP.
  • To check and follow up of Pending jobs with the ASPs and discuss with manager for solution.
  • To Follow up of jobs with ASP’s for home visit, Part Demand, Successful Closing in CRM Application.
  • To ensure the error free DATA feeding with correct model # correct serial # correct fault description, correct diagnosis, correct fault rectification, correct parts replacement & correct remarks on job card as well as in CRM (Mob App).
  • To make strong follow up with all ASP’s regarding Recovery of faulty Spare parts against warranty Complaints.
  • Visit to ASP’s if necessary for training / support.
  • To Perform the Specific Task on time, assigned by manager.
  • To ensure the Monthly Warranty Claim Bills of each ASP are being paid by Service Head Office / Accounts Dept. on time.

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
性别:
男性
年龄:
25 - 35 年
最低学历:
学士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
2年
在之前申请:
Nov 11, 2024
发布日期:
Oct 21, 2024

TCL Electronics Pakistan (Pvt.) Ltd.

· 51-100 员工 - 拉合尔

TCL stands for “The Creative Life,” a slogan that represents TCL’s aspirations of building one of China’s most innovative and resourceful enterprises. Founded in 1981, TCL is one of the largest consumer electronics enterprises in China with a global presence. TCL Corporation has three listed companies: TCL Corporation (SZ.000100), TCL Multimedia (HK.1070) and TCL Communication (HK.2618). Currently, TCL Corporation has set up four business units – TCL Multimedia Holdings, TCL Communication Holdings, China Star Optoelectronics Technology and TCL Home Appliances Group, as well as six business groups – System Technology Unit, Techne Group, Emerging Business Group, Investment Group, Highly Information Industry and Real Estate Group. Over 30 years of consistently diligent efforts along with China’s reform and opening-up policy, motivated by the company’s focus on dedication and innovation, TCL has grown into a leading enterprise in China's electronics information industry. In 1999, TCL began forging its path into the globalized market. After years of promoting its brands in the emerging markets and partnering with well-established brands in the European and American markets, TCL is the pioneer in the drive for Chinese enterprises seeking both domestic and international recognition./p

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