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Business Development Manager

Short Hajj Easy Umrah Pvt. Ltd

拉合尔，巴基斯坦

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发布 Nov 29, 2023 210 查看

As Business Development Manager for Hajj & Umrah, your main responsibility will be to support the Business Development of the organization and selling Hajj & Umrah packages to individuals, groups, and organizations. You will work closely with the sales team and guide in achieving sales and revenue targets while ensuring customer satisfaction.

1. Business Development:

Identify and develop new business opportunities in the Hajj and Umrah religious travel sector.
Build and maintain strong relationships with key stakeholders, including travel agencies, religious institutions, and government bodies.
Conduct market research to stay abreast of industry trends, competitor activities, and customer needs.
Develop and implement strategies to drive business growth and market expansion.
Collaborate with the marketing team to create effective promotional campaigns and materials.

2. Overall Operations Management:

Oversee and manage the end-to-end operations of Hajj and Umrah travel services.
Ensure compliance with all relevant regulations and standards in the religious travel industry.
Optimize operational processes to enhance efficiency and customer satisfaction.
Collaborate with other departments to streamline communication and coordination.
Implement quality control measures to maintain high service standards.

3. Team Management:

Lead and manage a team of professionals, including sales executives, operations staff, and customer service representatives.
Provide guidance, training, and support to team members to enhance their skills and performance.
Foster a positive and collaborative work environment that encourages teamwork and innovation.
Set performance targets and conduct regular performance evaluations.
Address any issues or challenges within the team promptly and effectively.

4. Strategic Planning:

Contribute to the development of the company's overall strategic plan.
Work closely with senior management to align business development and operational strategies with the company's goals.
Identify opportunities for strategic partnerships and alliances in the religious travel industry.

5. Customer Relationship Management:

Build and maintain strong relationships with clients and customers.
Address customer concerns and issues promptly, ensuring high levels of customer satisfaction.
Collect and analyze customer feedback to continuously improve services.

Qualifications:

Bachelor's degree in business, marketing, or a related field. A master's degree is a plus.
Proven experience in business development and operations management, preferably in the religious travel sector.
Strong understanding of the Hajj and Umrah travel industry, including knowledge of religious and cultural considerations.
Excellent leadership and team management skills.
Strong communication and interpersonal skills.
Ability to think strategically and implement effective business strategies.
Result-oriented with a track record of achieving business targets.
Familiarity with relevant regulations and compliance requirements in the travel industry.