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Customer Relationship Officer

Shaffer & Co.

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PKR. 35,000 - 50,000/Month

We are seeking a dedicated and professional Customer Relationship Officer to join our retail team.

The ideal candidate will be responsible for providing outstanding customer service, improving customer engagement, and supporting our sales team to increase in-store sales.
This role demands superior product knowledge, a keen eye for maintaining store appearance, and the ability to introduce promotions and cross-sell products effectively.
The successful candidate will participate in training programs and work diligently to meet sales and revenue targets.

Key Responsibilities:

Customer Engagement:

Greet customers warmly and respond to their inquiries promptly.
Enhance customer engagement through outstanding service and personalized attention.
Direct customers to appropriate sales staff for further assistance.

Sales Enhancement:

Utilize superior product knowledge to assist and advise customers.
Increase in-store sales through effective cross-selling and introduction of promotions.
Set and work towards achieving sales and revenue targets.

Customer Retention:

Study competition to identify new strategies for retaining customers.
Maintain complete and accurate records of customer correspondence and interactions.

Store Management:

Professional Development:

Participate in in-house training programs and workshops to stay updated on best practices and product knowledge.

Qualifications:

Proven experience in customer service or retail sales.
Excellent communication and interpersonal skills.
Strong ability to engage with customers and provide exceptional service.
Superior product knowledge and a passion for sales.
Organized and detail-oriented with the ability to maintain an orderly sales floor.
Ability to work collaboratively with internal teams.
Self-motivated with a target-driven approach.

Skills:

Work Environment:

This role is based in a dynamic retail environment, requiring direct interaction with customers.
May require standing for extended periods and managing physical tasks such as organizing stock.