CRM Collections/Specialist

As a CRM Collections/Specialist at Rozee, you play a pivotal role in ensuring the successful management and utilization of our CRM database. You bring over five years of corporate experience in customer relationship management, driving engagement, and collections strategies to foster long-lasting client relationships. Your expertise in CRM software, including Salesforce and Zoho CRM, allows you to maintain the accuracy and functionality of our systems while also monitoring and nurturing relationships with both existing and prospective customers. You will lead a dedicated team of ten professionals, guiding them in developing and implementing effective client engagement techniques that convert new customers and retain current ones. Your outstanding communication and negotiation skills are crucial for collaborating with sales and marketing teams to identify solutions for customer support and technical challenges. Furthermore, you will oversee the collections of installment payments, ensuring that our financial processes run smoothly and effectively. Your position requires a blend of strong leadership, analytical insight, and a customer-oriented mindset. You will be responsible for organizing promotional events that not only reach potential customers but also strengthen our market presence. You will be instrumental in integrating feedback into the CRM system to enhance customer experiences and drive satisfaction. Your contributions will significantly impact our business outcomes, fostering a collaborative environment that promotes continuous improvement and innovation in our customer engagement efforts.
Responsibilities

Maintain the accuracy and functionality of the CRM database at all times.
Monitor and manage relationships with existing customers using the CRM system to ensure high levels of customer satisfaction.
Develop and apply effective client engagement techniques to attract new customers and retain existing ones.
Oversee the collections of installment payments, ensuring timely processing and resolution of issues.
Assist in organizing promotional events to effectively reach and engage prospective customers.
Collaborate closely with sales and marketing teams to identify and troubleshoot customer support and technical problems.
Train, mentor, and lead a team of ten professionals, fostering an environment of growth and productivity.
Analyze customer data and feedback to enhance service offerings and optimize customer experiences.
Conduct regular reviews of CRM processes to ensure alignment with company objectives and best practices.
Generate reports on CRM performance metrics and provide insights to senior management for strategic decision-making.