Operations Manager

The Operations Manager at Roomi LLC plays a critical role in overseeing and enhancing the operational processes across various business lines, including retail stores, gas stations, car rental services, and property management. This position requires a skilled leader to manage a team of 20 professionals, ensuring that all operations run smoothly and efficiently. The ideal candidate will possess strong project management abilities, coupled with exceptional analytical skills and a deep understanding of customer relationship management. They will drive initiatives that not only enhance operational efficiency but also support the growth and success of the company. A key focus will be on optimizing processes and improving overall performance, all while maintaining a customer-centric approach amidst a fast-paced and diverse work environment.
Responsibilities

Support the seamless operation of retail stores, gas stations, car rental businesses, and property management through collaboration with onsite staff.
Act as the technical liaison between the design and construction team for new development projects; prioritize and manage site permitting and construction activities effectively.
Develop and refine business processes aimed at improving operational efficiency while keeping a vigilant eye on cost control and resource allocation.
Create strategic programs encompassing change control, training, material management, and vendor management to streamline operations and enhance service delivery.
Identify and implement creative solutions to optimize operating costs, ensuring that contractors and vendors uphold quality service standards in alignment with Service Level Agreements (SLAs).
Develop and oversee metrics related to store sales and inventory; collect and analyze substantial datasets to inform the creation of machine learning models designed to reduce inventory holding costs and improve profitability.
Contribute to the development of the strategic framework for franchising the business model, exploring avenues for expansion and growth.
Leverage strong organizational skills to think strategically, prioritize tasks effectively, and manage competing deadlines in a fast-paced environment.
Plan, manage, and execute events, both digital and in-person, to promote engagement and support business initiatives.
Build responsive and effective operational frameworks while collaborating with store and restaurant managers to enhance current methods and define new strategies.
Mentor and facilitate the onboarding of new team members, fostering an inclusive and productive team environment.
Lead or co-lead projects and initiatives of various scales, ensuring alignment with organizational goals and effective execution.