。该工作已被公司管理人员暂停申请，不再接受简历投递

Operations Manager - Call Center

Riser Marketing Management

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Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.
Prepares call center performance reports by collecting and analyzing call agents’ data.
Evaluates individual performance reviews and overall team effectiveness with upper management.
Helps call agents with challenging customer service issues.
Monitors team performance and provide tools if necessary.
Determines call center operational strategies by evaluating team results and objectives.
Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
Meets financial targets by estimating performance requirements and preparing annual budgets.
Presents monthly and annual call center action plans and objectives.