。该工作已被公司管理人员暂停申请，不再接受简历投递
Compensation:
- Market Competitive Salary
- Yearly Festive Bonuses
- Health Insurance
- Lunch
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Resolve customer issues and complaints promptly, ensuring customer satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Provide service information to customers.
- Assist customers with tracking shipments and processing returns.
- Collaborate with other departments to address and resolve customer concerns.
- Identify and escalate priority issues to the appropriate channels.
- Follow up with customers to ensure their issues are resolved.
Requirements:
- Proven experience in a customer support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.
- Good English speaking and writing skills.
- Proficiency in Google Sheets and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
特殊任务
- Answer all customer queries timely.
- Get an updates from the vendors
- Make sure sheets are updated
技能
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