发布 Jun 10, 2024 891 查看
- Assist customers with inquiries and complaints over the phone.
- Provide information on banking products and services.
- Recommend additional banking products during phone interactions.
- Identify and capitalize on cross-selling opportunities.
- Adhere to information security and quality standards.
- Comply with banking regulations.
- Resolve conflicts and manage customer expectations.
- Take ownership of customer calls and prioritize their needs.
- Approach customer queries systematically to offer effective solutions.
- Document customer interactions accurately.
- Promote and cross-sell banking services to new and existing customers.
- Participate in sales activities and initiatives.
- Enhance staff knowledge to improve cross-selling outcomes.
- Ensure excellence in phone banking operations, including direct mail and telemarketing.
- Consistently exceed sales targets set by management.
- Participate actively in marketing campaigns and sales development activities.
- Guide customers through banking applications and online processes.
- Mentor new telephone banking professionals.
- Exceed management-established sales objectives.
- Stay informed and compliant with process updates.
Prime Human Resource Services (Pvt) Ltd
We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.
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