IT Support Officer - Level 2

We are seeking a skilled and proactive IT Support Officer Level 2 with expertise in Microsoft technologies to join our IT team. The ideal candidate will provide advanced technical support to resolve complex issues, maintain IT systems, and ensure seamless operation of Microsoft environments.

Key Responsibilities:

Provide second-level technical support for hardware, software, and network issues, ensuring timely resolution.
Troubleshoot and resolve escalated issues related to Microsoft technologies, including Windows OS, Microsoft 365, and Azure.
Manage and maintain user accounts, permissions, and security in Active Directory and Microsoft Azure AD.
Support Office 365 applications (e.g., Outlook, Teams, SharePoint) and troubleshoot integration and connectivity issues.
Administer Microsoft Teams and OneDrive environments, ensuring data integrity and user accessibility.
Collaborate with the IT Level 1 team to handle escalations and provide guidance on resolving more complex issues.
Monitor system performance, manage backups, and ensure adherence to IT security protocols.
Assist in deploying software patches, updates, and new systems following best practices.
Document technical solutions, procedures, and configurations for future reference.
Participate in IT projects, such as migrations, system upgrades, and deployments, particularly in Microsoft ecosystems.

Required Skills and Qualifications:

Proven experience in an IT support role, with at least 2+ years in a Level 2 support capacity.
Strong expertise in Microsoft technologies, including:
Windows OS (Windows 10/11 and Server environments).
Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
Azure AD, Microsoft Intune, and Endpoint Manager.
Microsoft Exchange Online and security configurations.
Familiarity with networking protocols and tools (DNS, DHCP, TCP/IP).
Experience with IT service management (ITSM) tools and ticketing systems.
Ability to analyze and resolve complex technical issues effectively.
Strong communication and interpersonal skills to assist users and collaborate with teams.

技能

Troubleshooting Skills Cisco Microsoft Azure Microsoft Outlook

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

部门:

Operations

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

2年

在之前申请:

Jan 14, 2025

发布日期:

Dec 13, 2024

Prima Systems

· 301-600 员工 - 拉合尔

关注

Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.