发布 Jun 07, 2024 524 查看
- Provide first-level technical support to end-users via phone, email, or chat in adherence to established Service Level Agreements (SLAs).
- Assist users with hardware, software, and network-related issues, resolving problems in a timely and efficient manner.
- Troubleshoot and diagnose technical issues, including desktops, laptops, printers, peripherals, and software applications.
- Escalate complex technical issues to the appropriate IT support teams or senior technicians for further investigation and resolution.
- Document all support activities, including issue details, troubleshooting steps, and resolution in the ticketing system.
- Follow standard operating procedures (SOPs) for incident management, problem resolution, and escalation processes.
- Provide guidance and instructions to users on basic IT-related tasks, such as password resets, account setups, and software installations.
- Ensure compliance with security protocols and data protection policies when handling sensitive information.
- Participate in IT projects, system upgrades, and deployments as needed.
- Stay updated on the latest technologies and IT trends to enhance technical knowledge and support capabilities.
Prima Systems
Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.
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