Responsibilities:
·         Responsible to develop, update and maintain the overall SOPs of MIS & IT Department.
·         Responsible for any type of new ERP development (design, development, implementation, training) as per the requirements.
·         Responsible for SAP, Candela (POS), Society management system (SMS) and Server
·         Supervise user support provided by the ERP department to maintain and improve services standard.
·         Resolve software problems at client terminals.
·         Head office and shop user Candela Training
·         Responsible for managing candela master data
·         Open Candela master as per user request
·         Implement Audit
·         Responsible to develop candela sop and implement security check as per management demand.
·         Maintain SMS (Security Management system) and SAP Server.
·         Give technical trainings to users to enhance their skills as per the schedule prepared by the Candela Functional team.
·          Visit end user to observe appropriate usage of Candela
Supervise user support provided by the ERP department to maintain and improve services standard

Responsibilities:
• Responsible to develop, update and maintain the overall SOPs of MIS & IT Department.
• Troubleshoot any type of issue raise in ERP systems i.e, WizmenERP, Candela Retail Solutions and other softwares being used.
• Responsible for any type of new ERP development (design, development, implementation, training) as per the requirements.
• Guide software development team in whole development of cycle.
• Ensure timely and efficient installation of required software at client terminals with authorized rights only.
• Assign user rights as per the authorization of ERP functional team.
• Supervise user support provided by the ERP technical team to minimize technical issues.
• Give technical trainings to users to enhance their skills as per the schedule prepared by the Candela Functional team.
• Visit end user to observe appropriate usage of Candela
• Supervise user support provided by the ERP department to maintain and improve services standard.
• Coordinate with support team to solve all types of issues in ERP system.
• Make sure to compile and write documentation of program development and subsequent revisions, inserting comments in the coded instructions so others can understand the program.
• Get operating instructions compiled and also validate them for users’ reference.
• Ensure to monitor performance of software to identify bugs
• Monitor user queries and fix problems
• Ensure to maintain a detail history record of bugs and their fixes
• Install, upgrade and monitor all servers
• Create and monitor Network Access Storage (NAS) to facilitate operations
• Closely monitor servers performance and troubleshoot problems at a early stage
• Liaison with vendors to get quotations for Purchase of Computers, Printers and Accessories.
• Preparation of comparison of rates submitted by vendors and present report to Team Lead Administration for obtaining CEO’s approval.
• Troubleshoot network problem in minimum possible time.
• Prepare reports on

Responsibilities
•Responsible for SAP, Candela (POS), Society management system (SMS) and Server Installation.
•Resolve software problems at client terminals.
•Timely complete formatting, installations, and settings of desktop systems to be deployed at client terminals.
•Respond to users’ queries and ensure timely resolution of any other problems related to computer systems /network.
•Troubleshoot network problem in minimum possible time.
•Prepare reports on common network problems for management and / or users to train new network users.
•Handle the issues related to printers.
•Handle all the internet related issues in the company and provide Internet facility to all those Staff who are allowed to use Internet.
•Manage Company’s Personal Email Domain (creates new users, delete users, manage passwords etc.)
•Ensure all the IT equipment working i.e. systems, CCTV, UPS, Internet and Exchange including office & outlets.
•Liaison with CCTV’s and Telecom exchange vendors.
•Liaison with vendors to get quotations for Purchase of Computers, Printers and Accessories.
•Purchase computer and accessories when required by following the company’s purchase SOP.

Responsibilities:
• Manage user accounts.
• Provide support per request from internal staff.
• Upgrade and configure server desktop software.
• Apply Operating System and software patches on a regular basis to desktops servers.
• Maintain daily backup operations for servers, systems and users. Manager Onsite and Offsite backups’ recovery.
• Perform daily system monitoring; verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs verifying completion of schedule jobs like backups.
• Use technical knowledge, troubleshooting skills and a repeatable process to resolve issues with servers and software document resolution where appropriate.
• Responsible for PC software inventory, back-up support.
• Responsible for PC hardware inventory, maintenance, upgrades repairs.
• Assist with voice communication systems.
• Assist with network – LAN and WAN – system design, implementation maintenance.
• Maintain installation and configuration procedures for desktops servers.
• Create purchase requests for IT related purchases.
• Responsible for providing backup support for IT department functions, as needed.
• Responsible for end user support (win7/8/10 & Mac), installation, Activation of software and Antivirus to keep end users and server data from any virus attack.
• Monitoring Company LAN/WAN network (Router/Switches),Servers, Printers Storage devices.
• Responsible for ERP & SAP Installation and troubleshooting.
• Email Microsoft outlook client configuration on client 2003,2007,2010,2013.
• Email Backup.
• Email Pst Data Recovery
• Performing Regularly scheduled backups Head office and mills (Daily).
• ERP financial, ERPpayroll, log server, Attendance System and Attendance Backups.
• Maintain Attendance machine
New employee faces registration into machine and remove of old employee.
Monthly attendance data sheet from machine to account department for making salar

Responsibilities:
• Responsible for Network Installation and Termination of LAN projects in different premises.
• Responsible for implementation and maintenance of different server base operating system like windows server 2003/2008 and Active Directory services.
• Provision of effective Information Technology Support to IT staff and users in installation, operation, maintenance, and service delivery of hardware and software.
• System Administration & Network Handling, hardware & Software troubleshooting, routine installation, configuration, testing and deployment of server hardware and software.
• Responsible for L2 & L3 support for helpdesk services to satisfy the customer requirements.
• Managed a network of over 1500 nodes by using remote desktop support software.
• Network Installation and Termination (Ethernet Cables).
• Configuration and Troubleshooting of all hardware (Cisco Switches), software and network related problems.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• Daily Basis Task
• Scheduled Maintenance , Network Checking, CCTV Support, Motex Update, ,POS Exe Update/New installation, Printer installation, Back Office installation, Till Installation, Manage CRM/Update CRM, Network Cabling, Provide New Hardware, Telephonic Support, Troubleshoot Links and Report Down Nods to ISP, Monitoring NMS, Monthly reporting regarding links and check network up/down time of ISP Link, Provide IT services and support remotely to user, Remote/on-site software installation, POS implementation.