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概要
Customer-focused and versatile professional with 13 years of experiance, proven history of background providing superior-level customer service across multiple industries while offering a solid passion for business excellence. Demonstrated ability to gain customer trust and deliver exceptional follow-up to increase repeat business. Talent for building and strengthening professional relations at all levels to assess client’s needs and provide appropriate company offers. Energetic efficiency in performing and completing challenging tasks within multi-faced environments. Areas of expertise include:
- Office Administration & Control
- IT (Expert)
- Office Administration & Control
- Account Management
- Billing Services & Documentation
- Issue Resolution & Quality Assurance
- Health & Safety Compliance
- Team Collaboration
- Effective Communication
- Customer Interaction & Satisfaction
- Business Management
工作经历
Manager Control Room Operations
Led and managed team of 12 persons, engaged in security control room services ensured delivery of operational KPI's, acted as first point of contact for senior management, security personnel’s, and clients. Ensure compliance with laws and regulations and highest standards of services are met by every individual. Liaise effectively with the operational management and clients, Effectively Managed Alarm Activations, rosters of 3000+ security officers as well as provided excellent customer service for remarkable customer satisfaction.
Cab Controller
Control taxi schedules
Handle customer complaints
Relay messages through radio and telephone systems
Listen actively
Communicate verbal instructions
Match vehicles with routes
Read maps
Consider economic criteria in decision making
Monitor drivers
Communicate by telephone
Assign taxi fares
Use different communication channels
Log times of taxis
Use codes to communicate with taxi drivers
Follow up complaint reports
