概要

Manager Sales Operations & Coordination| Accounts Receivables| Reporting & Analysis| Process & Policy Design| Real Estate Documents Controller| Business Customer Relations| Financial Operations Credit Domain B2B| HR Operations| Air Operations| Business Planning & Target Setting| 5 Years Telecom Sector


项目

VOC (Voice Of Customer)

工作经历

公司标识
Manager Sales Coordination & Sales Operations
zameen.com
Feb 2022 - 代表 | Islamabad, Pakistan


Designed various comprehensive business plans based on current trends.
Monitoring and supervising a team of 4 members across North Region.
Regulating day to day business operation including documentation, coordination, recovery, bonus disbursement, reporting, and in-house business meetings.
Responsible for monitoring past due accounts and contacting customers to make collections attempts.
Managing 180 million recovery target/month.

公司标识
Assistant Manager Sales Coordination
zameen.com
Feb 2021 - 代表 | Islamabad, Pakistan

公司标识
Reporting Analysis & Sales Coordination
zameen.com
Jul 2019 - 代表 | Islamabad, Pakistan


Revenue analysis & Calculation
Commissions calculations and disbursement
Sales Planning & Reporting. (Month On Month & Year To Date).
Sales Coordination
Inventory Management and Planning for Sales Teams
Contract Management
Performance Analysis

公司标识
Operations and Sales Manager
Golden Gate Real Estate Consultants
Aug 2017 - Jul 2019 | Islamabad, Pakistan


公司标识
Process & Policy/Corporate Customer Management/Financial Operations
Telenor
Jul 2015 - Apr 2017 | Islamabad, Pakistan

Process & Policies:


-Planning Designing operational Process and changes that resulted in facilitation of business & customers acquisition.
-Developing and documenting business segment life cycle systems and processes.
-Responsible for account level analytic s, value proposition process design, channel engagement and overall B2B operations with regards to process and policies.
-Conceptualizing and developing process to meet demands from various B2B segment customers and addressing gaps in the current Process portfolio based on channel feedback and market trends.
-Responsible for critical policy tasks e.g. monthly Audit reconciliation and quarterly policy training for all B2B teams, business case viewing/approvals and others. I have also under taken and concluded several projects aimed at improving end customer
experience, improving internal way of work and others e.g. Web Self-care portal,network Deployment, Portal for documenting business data.
-Responsible for tender assessments and approvals.
Corporate Relationship:
-Responsible for developing a comprehensive marketing strategy for corporate markets aimed at increasing market share and increasing revenues.
-Create long-term strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of the current region.
-Performing market researches and analyze research findings to develop valuable insights and strategic recommendations for the clients.
-Managing customer portfolio of 1.5M and to increase the penetration within the existing customer accounts.
-Carry out daily visits to existing customers Ensure contract signing of business customers. Reduce churn, enhance the company
revenue.

公司标识
HR Officer
Broad Peak Technologies
Mar 2015 - Jul 2015 | Islamabad, Pakistan

Major Responsibilities:
Ensuring recruitment processes, interviews and documentation are in compliance with company policies & procedures
Study and manage employee life cycle.
Leading change management initiative and improving company culture/HR practices of the organization.
Sole manager of company’s branding project. (Educational Challenge).
Organizing Training (Behavioral & Team Building) and weekly Huddles.
Employee Record Maintenance.
Employee counseling on their work related issues.
Employee counseling for retention.
Policy Drafting.
Conducting final HR interviews for negotiations, job offers and orientation

公司标识
HR Operations Specialist
Fluor Corporation
Apr 2012 - Jul 2014 | Dubai, United Arab Emirates


Provide assistance to all transient employees resolving human resources, Financial and medical issues.
Part of the Hiring team.
Carry out monitoring visits to ensure that the programmers/operations are contributing towards outcome as planned.
Detailed work on employee life cycle with senior management team.
Preparation of incident reports (Employee Accidents, Fights and Drunk Driving Cases) and coordination with the concern department (Senior HR Mangers’, Police & Public Administration if required) for providing necessary solutions to the issue.
Analyze situation in Programme, identify operational and financial problems, and develop solutions.
Part of advisory team to Flour’s senior management for administrative rules, guidelines and reporting and budgetary issues.
-Follow up on performance indicators/ success criteria, targets and milestones, preparation of reports.
Manifesting of logistical supplies for the delivery to required work locations in Afghanistan.
Manifesting Employees for the Flight to their work Destination.
Coordination with Airline and Air Operation Teams working in Work sites in Afghanistan for employee arrival and departures.
Coordinated and worked closely with relevant project staff based in different duty station/Locations in Dubai

公司标识
Customer Relation Officer
Telenor
Apr 2009 - Jan 2012 | Rawalpindi, Pakistan


Customer service operations for resolving mobile and network related issues of subscribers.
Inventory management ( Sim’s, MSISDN’s,handsets) -
Compliance of financial activities, financial recording/reporting system and audit.
Conducted the month end Audits with Finance department
Ensured that enough inventories present in the ware house for usage.
System handling ( Seibel, Pos, chriss, financial service software, fundamo)
Also trained new staff and trainees about system and the product.
Worked on a project(Voice Of Customer) related to know customer’sPoint of view about company provided service.
Financial services account handler.

公司标识
Business Development Officer
Jazz Pakistan
Nov 2006 - Jun 2007 | Islamabad, Pakistan


Consistently over achieved sales target through my tenure with the company.
Performed top sales Several times amongst the team.
Also responsible for record maintaining of the team boys and their training regarding sales target achievement.(More like morale boosting & confidence gaining training). 

学历

Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
硕士, 科学硕士学位, ‎
Project Management Professional
CGPA 3.1/4
2022
Preston University
硕士, 工商管理硕士学位, MBA in Marketing‎
Marketing (Brand Management, Consumer Behavior), Marketing, Advertising and Communication Management
CGPA 3.0/4
2011
University of the Punjab
学士, 贸易学士, Bachelors in Commerce‎
Accounting & Finance
等级 B+
2007

技能

熟练 Accounts Administration
中级 Analytic Reporting
中级 Board of Directors Presentations
熟练 Customer Relations
熟练 Documents Maintenance Skills
中级 Human Resources
初学者 MICRO SOFT EXCELL
熟练 Process and policy designing
熟练 Time Managemet

语言

熟练 英语
熟练 乌尔都语